Contact the developer
Use the email on this page. Include the app version, device and system version, the steps you took, and what happened. Prefer a fictional sample you can safely share.
- For paste issues, identify the source app and destination input control.
- For type or preview issues, include the type identifier and a redacted error message.
- Do not send real passwords, payment information, or unchecked clipboard screenshots.
Missing content or paste permission prompts
Copy content in the source app, then refresh or try pasting again. iOS controls permission to paste between apps; check the relevant system setting when available.
Apps do not all provide the same clipboard representations. Content expiration, source-app restrictions, and Universal Clipboard status may also affect the result.
A representation will not preview
A visible type identifier does not guarantee the system can preview that representation. Try another representation of the same item, or compare with a known plain-text or PNG/JPEG sample.
Pro purchases and restoration
In versions that include ClipMate Pro, it is a one-time, non-consumable purchase, not an auto-renewing subscription. Basic content inspection, Type Info, and Super Types remain free; Pro features such as the Relations graph require unlocking. The Apple purchase sheet in the app shows the current price and availability.
If a purchase has not unlocked Pro, check that you are using the purchasing Apple Account, open the Pro purchase page, and select Restore Purchases. Check your connection and reopen the app. If the problem continues, send the error message, not your Apple Account password.
Apple handles refunds through its purchase support channels. A refund or revoked transaction may remove Pro access. TestFlight uses Apple Sandbox purchases, which are separate from production App Store purchases.
Versions and regions
Check the App Store listing for current features, minimum system requirements, and download availability. These support pages may cover both older and newer releases, so include the full version and build in your message. The app is currently unavailable in the mainland China storefront.